Frequently Asked Questions

Receive a Topbox each month: For only $10 a month, you will receive a Topbox with 4 carefully selected, indulgent, beauty products. Then test the products in the comfort of your own home.

There's no catch – really: There are no hidden fees and no shipping costs.

Cancel anytime: If you enjoy Topbox, do nothing and your subscription will automatically continue for as long as you choose to remain a member. Topbox membership is a month-to-month subscription which begins at sign-up. You can easily cancel anytime, online, 24 hours a day. There are no cancellation fees.

No, your Topbox subscription renews itself automatically every month. However, you may cancel at any time.

The proof is in the pudding. Take a look at our prior Topboxes to see the high quality brands that we include.

For only $10 a month, you will receive a Topbox with carefully selected, indulgent, beauty products. Then test the products in the comfort of your own home. It's really that easy!

Topboxes are like magazines — they arrive every month! Your first Topbox will ship by the 10th day of the month after you sign up, and every month thereafter as long as your membership is active.

Absolutely. There are no cancellation fees. Cancel by signing into your Account, and selecting Cancel Subscription. Your cancellation will not result in a refund of your most recent charge.

We currently ship anywhere in Canada. Boxes are sent via Canada Post. Every month, once your box is sent you'll receive an email with your tracking number so you can follow the box's progress to your door!

The surprise is all part of the fun! If you're curious, check out the brands that were in our past boxes. Click here.

Yes we will be customizing the boxes. That's why it's important that you fill out your Beauty Profile. In some boxes, many members will receive similar samples, while in other months you may receive very different samples. For the samples that are sent to everyone – these products are chosen carefully to ensure that they'll work for a wide range of styles, skin types, and colorings. Other samples are chosen specifically for your skin and beauty needs and style.

We would never send you something that we know would not work with your beauty needs and skintone, so we customize the boxes to make sure all the samples will work for you. In the case of color makeup products, we typically choose trend-based products that work for many different skintones.

You can buy full-size versions of your sample products directly through Topbox. We will direct you to the best place to buy the products.

We hope you don't! But if you do please let us know! In the meantime, pass the samples on to some lucky friends!

Filling out the feedback surveys is easy! We send you an email at the end of the month which shares a link to the survey. Every survey helps us customize future Topboxes for you, so take a few minutes to fill it out.

Yes we do! Visit our Browse Brands page, and find the latest promotions for the brands we sample.